We’re looking for a Support Agent to help merchants and partners resolve issues, answer questions, and stay confident in our platform. This is a hands-on role ideal for someone who enjoys combining communication, troubleshooting, and product knowledge to deliver a great experience.
Contact usBetterCharge is redefining how the world handles failed payments. We help merchants recover revenue lost to declined card transactions—intelligently and automatically.
As a Support Agent, you’ll be the front line of communication with our partners and merchants. You’ll troubleshoot issues, explain product behavior, and make sure users feel supported and heard. This role requires strong attention to detail, clear communication, and a solid technical understanding of how our platform works. You’ll work closely with product and engineering to surface feedback, identify bugs, and help shape a better support experience as we grow.